Factory Direct Assistance
Expert Support for the Fleet & The Street.
Based in San Diego. Available Monday – Friday, 9:00 AM – 6:00 PM PST.
✓ Average Email Response: < 1 Hour
✓ Live Local Production Updates
✓ 100% Quality Resolution Guarantee
Phone Support
Speak directly to a production specialist about a quote or existing order.
(619) 714-6162General Inquiry
For artwork questions, bulk quotes, or general manufacturing data.
[email protected]Production Ticket
Existing order issue? Open a formal ticket for our Quality Control team to review.
Jump to Ticket Form ↓Open a Ticket
Our QC team will review your case and respond within 24 hours.
Immediate Answers
How do I add to an existing order?
Please email us immediately. If your order is still in the “Digitizing” phase, we can update the quantity. If “Production” has begun, the additional pieces will be treated as a new order run.
My tracking hasn’t updated in 48 hours.
This is common. Carriers often scan pallets in bulk. If it reads “Label Created,” the package is awaiting the driver’s scan. For APO/FPO, tracking may pause for days at the border before handover to MPSA.
Can I change my backing after production starts?
No. The backing (Velcro, Iron-On, PVC) is applied during the stitching or molding process. Once production begins, the backing type is permanent and cannot be swapped.
What is the fastest way to get a re-order?
Simply email your Support Rep with your previous Order Number. We keep your molds and files on file, so re-orders skip the setup/proof phase and go straight to the production line.
⚠️ Urgent Deadline Escalation
If your order is for a deployment, high-profile event, or trade show within the next 72 hours and you have an issue, please call us and ask for the Production Manager immediately.